QUALITY MANAGEMENT SYSTEM

The Purpose of Quality Management Systems,

A quality management system (QMS) is defined as the “organizational structure, procedures, processes and resources needed to measure the effectiveness of producing goods and services to clients and customers.” The purpose of QMS is to develop and maintain an organizational system which provides quality assurance and audit through every area of an organization while optimizing the process of production. These processes benefit an organization and lead to customer satisfaction

(ASK FOR THE REST OF THIS PAPER)A QMS requires an organizational structure which draws out the responsibilities of executive management, operations management, divisions, departments, sections and branches, while defining a mission statement for the entire organization. QMS has paved the way for a better understanding of how organizations should be structured and how similar skills within an organization should be grouped together for cohesion and to share common knowledge. Other features of a QMS include management/employee responsibilities, resource allocation and management, employee training and customer satisfaction.
An effective QMS leads to greater profitability. After all, the bottom line of a QMS is to provide individuals who are part of the process “ownership” or “responsibility” for their input into the QMS concept. There are items which QMS have developed in modern workplaces, such as employee of the month awards, employee suggestion boxes, cash rewards for saving an organization money and decentralized decision making. All of these ideas have evolved from the QMS concept. A good QMS can also lead to employee satisfaction, which has a chain reaction effect on customer satisfaction. Employees feel integrated into the success of the organization